Terms and conditions of use
Welcome to our website.
Hobby.gr is the online store of exhibition and sale of products and services through the Internet (hereinafter "online store") of the Greek company "Art & Hobby A.E." located at 31 Praxitelous Street, Athens, 105 60, Attiki, Greece, with Tax Registration Number EL094074848 and Registration Number in the National Business Registry 31460100 (hereinafter "Art & Hobby"). Our electronic contact address is [email protected] and the support telephone number of our online store is + 30 2103221963. The operation of the store is governed by the use of the current Code of Conduct.
Before entering the online store and browsing the website located at www.hobby.gr, we invite you to read the following terms and conditions and make sure you agree with them. The use of the services of our website is governed by the following terms and conditions and your transaction with us implies their unconditional acceptance without exception. If you do not agree to the following terms and conditions, you must refrain from using the online store and from any transaction with us.
Art & Hobby reserves the right to unilaterally modify, change or renew the following terms and conditions at any time. You are informed about any modifications as well as any changes made through this website of the online store. The change of terms does not apply to orders you have already placed.
The following terms and conditions came into force on December 5, 2024. In case of modification they will indicate the date on which it took place. The terms and conditions with the most recent date is always considered valid.
1. Information & Products
Art & Hobby is committed to the validity, accuracy and completeness of the information provided in the online store, regarding the main features of the products or services available through the website of hobby.gr, with reservation on any technical or typographical errors, which have escaped our attention, have arisen unintentionally or are due to reasons of force majeure and which we undertake to correct if they come to our notice.
2. Limitation of Liability
Art & Hobby in the context of its transactions from the online store informs availability or not of the products. This is based on the data kept in our system for infomation purposes and in no case can guarantee their availability. In any case, Art & Hobby undertakes to inform on time for any unavailability, in which case we have no other responsibility.
Art & Hobby makes efforts to provide high quality services on a daily basis. We are not responsible or liable for any errors in features, photos and product prices listed in the online store and we can not guarantee that there will be no errors, for any reason, when entering or updating the features and / or price of a product. Also, Art & Hobby has no responsibility for acts or omissions of third parties and especially for unauthorized interventions of third parties in products and / or services and / or information available through the online store.
Art & Hobby makes effort to provide high quality services but can not guarantee that there will be no interruptions or errors and is not liable or liable for any damage and non-pecuniary damage resulting from failure to provide support services.
3. User Responsibility
Users must use the website of hobby.gr and the online store in accordance with Greek, European and International laws, as well as in accordance with good morals. The responsibility for the contents of the transactions lies solely with them as Art & Hobby does not exercise any kind of correction or intervention in the data they transfer. Users must fill in the following fields correctly and accurately: name, address, phone, message, etc. in the online contact forms.
Users accept that they will not use the website of hobby.gr and the online store to send, publish, e-mail or transmit in any other way any content that is illegal, harmful, threatening, offensive, annoying, defamatory, obscene, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third party property, contains software viruses or any other code, files or programs designed to interrupt, damage, corrupt or block any software; or computer hardware, intentionally or unintentionally violates applicable Greek and European law and its provisions, may harass third parties in any way and any content used to collect or store users' personal data.
4. Intellectual Property Rights
All content of the online store, including the distinctive titles, trademarks, images, graphics, photographs, drawings, texts, services and products provided is the intellectual property of Art & Hobby and is protected under the relevant provisions of Greek law, European law and international conventions.
The names, images, logos and insignia representing Art & Hobby and / or the online store and / or third parties affiliated with it and their products or services are the exclusive trademarks and insignia of Art & Hobby or / and the online store and / or third parties and are protected by Greek, European and international trademark and industrial and intellectual property laws and unfair competition.
In any case, the appearance and display of the above on the website of hobby.gr should in no way be considered as a transfer or assignment of license or right to use them and any copying, transfer or creation of a derivative work based on this content or misleading public about the actual online store provider is prohibited. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of Art & Hobby.
5. Privacy
During your visit to the website of hobby.gr you may be asked to declare your personal information (name, phone, email, shipping address, etc.) in order to process your orders or to provide our services. Any personal data that you declare anywhere on the website of hobby.gr, is kept exclusively and only for reasons related to your transactions with us and may not be used by any third party (except where provided by law to the competent authorities only).
In addition, Art & Hobby employees who have access to your personal data are specific and unauthorized access to your personal data is controlled and not permitted, as we take all reasonable steps to secure your data.
For any question or suggestion or statement related to these issues you can contact us by email at [email protected] or by using the contact form of our website.
At any time you reserve the right to be informed or to object to the further processing of your data in accordance with current legislation for the protection of personal data.
On the relevant page you can see in detail the Privacy Policy of Art & Hobby.
6. Purchase of Products
In the online store hobby.gr, you will find a very large and complete variety of supplies for arts and crafts. For your convenience the products have been sorted in categories which are displayed at the top of the screen, as well as filters have been created according to the features of the products which are shown on the left side of the screen. If you using a mobile phone to browse our web pages, the filters are displayed with a special button at the bottom of the screen. To search for a specific product you can always use the smart search function located at the top of the screen right next to the Art & Hobby logo. Mobile users should press the 'magnifying glass' button located on the top right corner of the screen, next to the shopping cart icon, to show the search bar.
After selecting the products you want to buy and placing them in the "shopping cart", you can proceed to their purchase by filling in the relevant fields and entering and sending the data following the steps of the procedure provided by the software of the online store. At this point, you can choose whether to permanently enter your details by registering in the online store so that they are available for your future purchases or to proceed with the purchase as a "visitor". In the second case, an account is not created with your details and you will not be able to track the history of your orders, while your details are registered only as delivery details in the document that will be issued. Also, during the registration of the order you are given the opportunity to choose whether the document that will be issued will be a retail receipt or a sales invoice. Sales invoice is issued to companies / professionals with a valid VAT number; in this case you will be asked in addition to the delivery details, the following information: Company name, Profession, VAT Number. and the Tax Office in which you are registered. You are responsible for the correct use and completion of this information.
Before you finalize your order, review carefully all data provided in our quick -one page- checkout page. If you agree, check the special box where you confirm that you agree with our terms of use and click the "Confirm Order" button, the order now confirmed by you is registered in the Art & Hobby systems and a copy of your order is sent to the e-mail address that you have provided.
You are obliged to check the Order Completion form and not to proceed to its confirmation, if you do not agree with everything mentioned in it. If you disagree with what is stated on the copy of the order you received by email, you must notify Art & Hobby no later than 24 hours after receipt, otherwise the information contained therein will apply to this Agreement.
The copy of the order is sent automatically and it is not possible to pre-check the stocks in the warehouses of Art & Hobby. Every effort is made to ensure that the stocks displayed in the online store are correct, but malfunctions of the website or errors in the inventory cannot be ruled out. In case of any shortages of products that have been included in your order, an Art & Hobby representative will inform you by phone, sms or e-mail about these shortages and offer possible alternatives.
7. Prices and Payment Terms
The listed prices of the products of the online store include the applicable by law VAT. Also, any offers are valid until the stocks of Art & Hobby are exhausted.
Art & Hobby makes every possible effort to provide high quality services. However, cases of errors in prices and minor product features can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating and / or listing the price of a product. For the safety and efficiency of your purchases, we ask you if you find that a product is offered at an unusually low or high price in relation to its market value, to contact the service department of our online store at 2103221963, via e-mail to [email protected] or through the contact form of the website, before proceeding with its order.
Art & Hobby pricing policy is to maintain the same prices for all our stores including the online store. However, there may be specific products in a special offer that is only valid in one or some of our stores or for a certain period of time. With each order or purchase you accept the price that is valid during the time period of your order / purchase in the specific store (physical or electronic). Art & Hobby is not obliged to cover any price difference with another branch.
Payment is made either upon delivery of the products (cash on delivery), or before shipment by deposit in one of Art & Hobby's bank accounts, or via your credit / debit card. For credit /debit card transactions, card details such as card number, expiration date, etc. are not disclosed, processed or stored by Art & Hobby, since the relevant information is transmitted via a protected link directly to the website of the bank that manages our transactions.
You can find more information about the payment of the products, charges due to cash on delivery as well as the bank account numbers of Art & Hobby on the special page where the payment methods are detailed.
8. Delivery & Shipping Cost
We make shipments to all National and International destinations, providing there is no specific reason the shipment cannot be realized.
The products will be sent to the address you entered when completing your online order with a third party courier company, transport agency or an Art & Hobby van. You can also pick up your order from any Art & Hobby branch, if you choose it as "shipping method". In this case we will inform you by phone or e-mail when your order is ready for pick up.
Bulky or heavy orders are shipped with a transport agency.
The shipping cost for International destinations is calculated specifically for each order. We will inform you about it after we receive and process your order.
For more information shipments, can consult it on the specific page which describes in detail the methods of shipping and the way of calculating the shipping cost.
Delivery time to the carrier is from 1 to 3 working days if the products you have ordered are available, subject to force majeure situations. It is possible, after consultation, to make a partial delivery.
Ownership of the products is transferred after their full payment while the risk is transferred upon delivery.
9. Warranty
Art & Hobby does not guarantee the quality or suitability of the product sold for any particular purpose, nor does it guarantee the safety and protection of the users of these products. Such guarantees are provided, if any, only by the manufacturers and you should be informed about from the packaging of the products.
Any telephone information provided by Art & Hobby representatives regarding manufacturer warranties is for your convenience only and is in no way an Art & Hobby warranty.
Nevetheless, Art & Hobby, without providing any warranty, will, for the convenience of our customers, replace defective products, if there is stock in our warehouses or otherwise, will mediate with the manufacturer to ship a new product.
10. Force Majeure
As Art & Hobby we make every effort to execute orders on time, but we are not responsible for delays in execution (including delivery) due to cases that cannot be attributed to our fault or due to force majeure. In such cases we are entitled to an extension of the execution time. Examples include strikes, terrorist acts, war, supplier delays, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than 30 days, this Agreement may be terminated by any party without compensation.
11. Withdrawal, Product Returns and Consumer Rights
You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 10 working days from the date you receive them. In this case, only the direct cost of returning the products is borne by you.
In case of receipt of a defective product or a product that you did not order, the return and possible replacement will be made at your own expense.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed and their packaging has not been violated.
To avoid your own inconvenience, you are advised check carefully at the time of delivery the condition of the products you receive, their quantity, type and intact packaging, in order to detect any obvious defects on time (e.g. x. broken goods, wrong item etc).
If you wish to return products purchased from the online store, you must notify us by completing and sending the withdrawal form that can be found on the online store's website within the above ten-day period. Within the same deadline, you must return the products of your order according to the instructions that we will send you.
In case of return of the products, your refund will be completed within 15 days from the date we receive the products and your bank account details.
This Agreement does not affect any consumer rights provided by law.
12. Dispute Resolution, Jurisdiction & Applicable Law
In Art & Hobby we give gives special importance to serving the needs of consumers and solving any problems that may arrise from their transactions with us. However, in the event that we are unable to fully resolve any issues you have and feel that to any extent any of your rights in our transactions are being infringed, you may seek to resolve any disputes by using the Electronic Dispute Resolution Platform (ODR) as provided in Article 14 of Regulation 524/2013. At ODR you can submit any dispute you may have to resolve. The European Consumer Center of Greece has been designated as a national contact point for ODR in Greece, information on which and for dispute resolutions can be found at ec.europa.eu/odr. You can also contact the Consumer Ombudsman (www.synigoroskatanaloti.gr). The above does not limit to your and our right to resort to the competent courts.
These Terms are governed by European and Greek law, in particular the legislation governing matters relating to e-commerce, distance selling and consumer protection, and are subject to the exclusive jurisdiction of the courts of Athens.
If any part of this Agreement is found to be void or unenforceable by a court decision, the remainder of the Terms shall remain in force.
Art & Hobby may enter into agreement to outsource its responsibilities to an appropriate third party. Otherwise, neither party has the right to assign or transfer its rights or obligations.
All notifications must be made in writing.